Refund policy

30-Day Return Window
We stand behind the soft touch, elastic recovery, seam precision, and breathable comfort of our intimate wear and active apparel. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.

Strict Hygienic Return Standards & Eligibility
Due to federal health regulations and personal hygiene standards for intimate apparel:
• Underwear, panties, boxers, and briefs MUST be returned completely UNOPENED, UNWORN, and SEALED in their original factory hygiene packaging with all seals intact. Any intimate bottoms that have been opened or tried on directly against the skin CANNOT be accepted for return or refund.
• Sports bras, bralettes, shapewear, and activewear leggings MUST be unworn, unwashed, free of deodorant marks, perfume, makeup, body oil, or pet hair, with all original hangtags, bra inserts, and protective hygiene liners attached.
• Try-On Policy: When trying on bras or leggings for size, please do so over clean undergarments.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects (such as defective underwires, broken straps, or split stitching) or items damaged during transit upon unboxing are eligible for a 100% full refund or immediate free replacement regardless of category.

Non-Returnable Items
• Underwear, boxers, briefs, or panties that have been opened from their original sealed packaging or tried on.
• Garments showing signs of wear, body odor, laundry detergent scents, makeup stains, or missing factory tags/hygiene liners.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.

Free Returns & No Restocking Fees
We offer free returns on all eligible, unworn/unopened items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.

How to Initiate a Return
1. Email info@psdus.shop with your original order number, reason for return, and photos showing the unopened hygiene seals, clean condition, and attached hangtags.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the item neatly in its original packaging and protective outer shipping mailer.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.

Return Address
Please ship all authorized returns directly to our operational center:

psdus
2739 Kingston St
Dallas, TX 75211
United States

Refund Processing
Once your returned item is received and inspected at our Dallas facility to confirm strict hygienic compliance, unworn condition, and attached tags, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.

Exchanges
We do not currently offer direct exchanges. If you wish to select a different band size, cup size, colorway, or style, please return your eligible unopened/unworn original item for a full refund and place a new order on our website.

Damaged or Defective Products Upon Delivery
If your order arrives with broken straps, defective seams, or fabric flaws, please contact info@psdus.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.

Refund policy

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